Orders, Shipping, & Returns
Effective Date: June 17, 2026
At Elevate CBD & Wellness LLC, we strive to provide high-quality products and excellent customer service. Please review our shipping and returns policy below before placing an order.
How to Place an Order
Mon: Closed
Tue-Fri: 11:00 am - 7:00 pm
Sat-Sun: 11:00 am - 5:30 pm
Due to recent regulatory changes, we can no longer accept payments through our website. You can still browse our full catalog online, and placing an order only takes a quick phone call.
01 – Give Us a Call
Call (803) 326-4223 during business hours.
02 - Tell Us What You'd Like
Browse our website and provide the product name(s) and quantities you'd like to purchase.
03 - Provide Personal Information
We'll have to capture your name and contact information (phone and email) so we can reach you if we have any questions or status updates about your order.
04 - Provide Payment Details
We'll capture your card information, including your billing address. Card details are entered directly into our secure payment system and are never stored.
05 - Provide Shipping Details
If this is an order for shipment, we'll capture your shipping address. Please review our shipping policy before ordering – we have shipping restrictions to certain states in the U.S. due to regulations. Shipping orders have a flat-rate of $8.00.
Returns & Refunds
Due to the nature of our products, all sales are generally considered final.
However, if you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order. We will review each situation on a case-by-case basis and work with you to find an appropriate resolution, which may include a replacement, store credit, or refund.
To request assistance with an order, please contact us through our Contact Us page and include your order number along with a description of the issue. Photographs of damaged or incorrect items may be required to help us evaluate the claim.
Elevate CBD & Wellness LLC reserves the right to deny refund or replacement requests that fall outside of the 30-day notification period or do not meet the requirements outlined above.
Shipping
Elevate CBD & Wellness LLC currently ships to addresses within the United States where permitted by applicable law.
Orders are typically processed and shipped within 1–3 business days. Processing times may vary during holidays, promotions, severe weather events, or periods of increased order volume.
Once an order has been shipped, delivery times are determined by the shipping carrier and may vary based on destination and shipping method selected at checkout.
Customers are responsible for providing accurate shipping information. Elevate CBD & Wellness LLC is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
Certain products may be subject to shipping restrictions based on state or local laws. We reserve the right to cancel or refuse any order that cannot be legally shipped to the destination provided.
Elevate CBD & Wellness does not ship to the following states: Alaska, Arizona, Arkansas, California, Colorado, Delaware, Hawaii, Idaho, Iowa, Mississippi, Montana, Nevada, New York, North Dakota, Rhode Island, Utah, Vermont, and Washington.